First and foremost, our sympathies go out to the victims of COVID-19. Our biggest priority is the health and safety of our employees and all our customers.
DURING THIS TIME, WE HAVE “TEMPORARILY” ALTERED A FEW OF OUR EXISTING SERVICES TO ENSURE THE HEALTH AND SAFETY OF OUR CUSTOMERS AS A TOP PRIORITY.
THE DEVELOPMENT OF ZERO CONTACT PRODUCT SHOPPING AND ZERO CONTACT SERVICES AND PROCEDURES.
Although we love seeing our customers in the store, until the Coronavirus scare has become less of a public safety threat, and for the health and safety of our staff and customers, we are encouraging the use of our online business services which eliminate social contact while still fulfilling the needs of our customers. We understand the fear and anxieties that COVID-19 has created around social encounters and being in public which increases the risk of exposure. We also understand that it is important for you to continue to look after your Pool and Spa equipment and water maintenance to ensure safety to both your bathers and your equipment.
Online Product Purchasing - New Online Store Online purchasing of products with Home Delivery or Parking lot pickup. If you are doing parking lot pickup, we will notify you when the product is ready to come and get. Just like Walmart, once you arrive, call us inside and provide us your full name, Online order ID#, vehicle description with license plate number. We will have the order ready to put in your trunk and your good to go. WINDOWS UP PLEASE, NO CONTACT! With Home Delivery, we will place your package directly in your backyard beside your pool or spa. Please note, we will not be greeting you at the front door and we will alert you that your package is there by phone or email.
Phone/Email Product ordering Can’t find the product or service you are looking for online? Give us a call or email us to place an order. We will provide you an invoice number and you can pay for the order online. We can either drop it off to your backyard, or you can do parking lot pickup. If you are doing parking lot pickup, we will notify you when the product is ready to come and get. Just like Walmart, once you arrive, call us inside and provide us your full name, Online order ID#, vehicle description with license plate number. We will have the order ready to put in your trunk and your good to go. With Home Delivery, we will place your package directly in your backyard beside your pool or spa. Please note, we will not be greeting you at the front door and we will alert you that your package is there by phone or email.
Call us at 613-714-7946 or request a product to be ordered via email by filling out our Ask the Experts form on our website
Book Pool Opening Online
Please visit our service section on our website and book your pool opening online. Please note you do not have to greet us when we arrive. just simply ensure we have access to your back yard. Have all your equipment and supplies accessible to our techs to preform the opening. This is a prepaid service and payment will be taken at the time of your online booking. Terms and conditions will be outlined within the online booking system. On the pool opening page, please refer to our COVID-19 Service Policies that must be followed by both you and our technicians to ensure everyone's safety.
Service Policy changes
We will not be greeting customers at the door for service bookings, so please ensure access to the backyard is available on your service date.
We ask that all equipment, supplies and necessities are placed outside by the pool so that the technician has everything they need to complete the service.
Customers must stay out of the backyard while our technician(s) are preforming your service request.
If a customer is required to approve any additional requirements to the service call or answer a question a technician may have, the technician will call from a cell phone from the backyard. Technicians have been instructed to not address customers and to follow social distancing and zero contact rules.
In the event of any such additions, customers will be required to pay any balance through our online invoice payment system by credit card.
ONLINE INVOICE PAYMENT Just like our other ZERO CONTACT SERVICES, paying online does not required the handling of money, cheques or anything else that has been touched by a potential carrier of the Corona-virus. Our new online payment system again promotes new process of ZERO contact. Your payment history can be viewed inside your account at any time.
ONLINE GIFT CARDS Zero contact purchasing of gift cards can be used with our zero contact online product shopping e-store. We hope not, but it could be a long summer and a backyard pool and spa may be one of the only safe zones of entertainment this summer family.
MERMAID POOLS REMAINS COMMITTED TO PROVIDING OUR CUSTOMERS WITH COMPREHENSIVE QUOTES FOR THEIR BACKYARD RENOVATIONS DURING THIS TRYING TIME. We are now offering video conference screen sharing meetings to our clients during which we can bring your backyard vision to life with our advanced 3D design software. Our experts can ask the right questions, work with you to figure out the right size shape and placement of your pool to maximize your yard to scale and in real time, right in front of your eyes. All this from the comfort of your home. Please reach out to us as soon as possible because spaces for what may turn out to be a shorter season are filling up fast. Your staycation specialists are standing by.
VIRTUAL HOT TUB SHOWROOM
You don't have to come into the store anymore to experience the exact same models we have in the showroom. From colors to features to models, this virtual showroom is the same as if you walked into the store. As these are actually in-stock models we can quick ship them and have them to you in just a few days with zero contact delivery!
Advice for the backyard adventurers
Luckily for all of us, our backyard pools / hot tubs are still a safe haven for us and our families. However, pool owners tend to be a popular neighbor/friend and social gathering place. Having said that, it is advisable that larger social gatherings around the pool this season may want to be avoided until the COVID-19 outbreak is declared under control by public health officials. Keep your backyard oasis a safe environment for you and your family this season so that you can obtain many hours and days of safe enjoyment while still being within your home.
From all of us at Mermaid Pools, we wish all of you safety and health during this time. Be safe!