Company History
Pool Customer Testimonials
Hot Tub Customer Testimonials
Member of the IPG
Member of the Elite Pool Program


Laura was phenomenal. She explained each chemical to me, and wrote out every step on how to use them. She went above and beyond and was extremely helpful. Will always be sure to ask for Laura when making future purchases.


Excellent purchase, delivery and set up service! Would highly recommend! Brian was very helpful with sales, Sandy with delivery, and Phil with set up. Everything was simple and straightforward. We love our hot tub and feel confident that mermaid stands behind their product.

Nancy Mccarrel

I just wanted to say thank you for the great service. We really appreciate the quick response and from what I noticed upon my return from a weekend out of town, the job was extremely well done. Please pass along my thanks to the technicians who completed the work.


Frank Leclair

Hot Tub

We had a good experience with Mermaid so far. Our salesman, Rob, was a very nice guy and answered all of our questions. They called us back each time we tried to reach them and maintained professionalism throughout the sale. They even gave my kids freezies as they had to wait for such a long time for the paperwork. This was overall a good experience for us.

Athena Ladman

We Just bought a new hot tub from mermaid, and we love it. This is our second hot tub from mermaid and if we ever need another one I will go right back to them. rob was great is sales and when phil came out to get us up and running was great quick and really knew his stuff inside and out.

Stephen Jones

As first time hot tub purchasers we had done a lot of research on the internet and also visited many local retailers before deciding to purchase our spa from Mermaid. Although excited about our purchase, we were challenged and a little stressed about how to integrate the spa with our existing deck. Sales Manager, Phil Morneault, listened to our concerns and went above and beyond in suggesting a solution and even providing preliminary computer drawings. We received the personal and caring customer service that so many companies lack these days and would recommend Mermaid Pools and Hot Tubs without hesitation.


thanks to the wonderful guidance of Mermaid Pools, we were able to buy the hot tub that suited our lifestyle and our budget. Not only did everything get delivered and installed as planned. Mermaid also sent someone to do the final installation as well as a thorough overview of the operation of the hot tub, as well as the art of balancing the chemicals of the hot tub. Thank you so much Mermaid Pools, but especially to Roxanne (sales rep) and Phil Gregory (spa services) for helping us get all set up!

Monika & Kris

Thank you so much to the Mermaid pool staff for the great customer service experience. We had visited the store in Gloucester to look at hot tubs, unsure of what we were looking for. Brian and Roxanne took the time to inquire about are specific needs and we believe we have found the right hot tub for us. All our inquiries were answered really quickly and we feel confident with our purchase. Thank you so much to Phil # 1 who did the show of ops. We called him when we received the tub and he arrived within 30 minutes and took care of all the installation and explained everything. What a great team!

Martine Lallier

We went in looking for information and left with a hot tub. Phil Morneault gave excellent service without a lot of pressure. He really knows his products and made us feel comfortable during the whole process. I would recommend anyone looking for a pool, hot tub or supplies to Phil and Mermaid. Thanks for a great experience!


Excellent service and knowledgeable staff. Fast delivery. My new Hot tub was ready for delivery 2 weeks prior to promised date!

John McKenzie

We received great sales service with our Mermaid spa purchase but the technical support we received from Phil Gregory was the’ icing on the cake’. We were super impressed at Phil’s willingness to schedule the appointment on a Saturday evening in order to accommodate our schedule. Phil spent a few hours at our home, first installing a cover lifter (in very unfavorable weather conditions) then explaining hot tub care and maintenance. My husband and I had LOTS of questions and Phil patiently answered all of them and gave us really useful advice about the products. When Phil left the house we were confident that we had all the information needed to properly care for our hot tub. We love our new Mermaid hot tub and, thanks to Phil, it remains sparkling clean.

P and T

The install and "show of ops" service was included with the purchase of my spa from Mermaid. Dealing with Mermaid was very pleasant, and I have to say the staff in the warehouse especially went the extra mile. There was a little bit of a disconnect with arranging appointments, but I chalk that up to it being peak season for pool setups and the like. Sales staff, warehouse and "Hot Tub Paul" (does the delivery) were fabulous. Having someone come to your house after you have everything setup to go through all the controls, chemical instructions, etc. is a HUGE bonus. Again, was part of the purchase and not an extra cost. Thanks, again to Phil Gregory (show of Ops), Brian Graham (Sales) and Sandy who works in the warehouse.

Steve Pelley

As first time hot tub purchasers we had done a lot of research on the internet and also visited many local retailers before deciding to purchase our spa from Mermaid. Although excited about our purchase, we were challenged and a little stressed about how to integrate the spa with our existing deck. Sales Manager, Phil Morneault, listened to our concerns and went above and beyond in suggesting a solution and even providing preliminary computer drawings. We received the personal and caring customer service that so many companies lack these days and would recommend Mermaid Pools and Hot Tubs without hesitation.

Peter and Trish

Yes he showed up shortly after I messaged you. I would like to mention he was very polite, cheerful and quick to discover the problem. I believe he is an asset to mermaid warrenty folks as a technician.

Kindness regards & have a great day,


It is always exciting to buy something like a new hot tub, however Mermaid took it to a whole new level of experience. I was blown away by the knowledge that I was presented and all the information given to make the right choice of tub. I knew right away that Mermaid was the only correct option. As far as the product goes I have had it for two months now and it is amazing. The quality is everything you guys said it would be. Furthermore the service has been stellar, from the install, to the orientation to the service tech response time. Every time I have ever had a question, the response has been timely and helpful. You can rest assure that I will be showing all my friends and family my Tub and sending anybody interested in a pool or Hot Tub your way! Thanks guys, love the attitude. Love the experience!

Dave Brioux

Jean and I would like to thank you for your assistance in making our first hot tub purchase . You know that we have been coming in once a year for about 4 years, drooling over the tubs and leaving, and finally this year we did it! There are a few things that contributed to our making a decision to go with Mermaid. First, we have been dealing with Mermaid for 15 years for our swimming pool and have always been well looked after, so post sales service was important to us. But also very important was the fact that every time we came in (even the times when we did not buy), you always greeted us as if we were long-lost friends (and you remembered our names), always answered our questions patiently and shared of your opinions without "bashing" your competition, so we never felt as if we were being pressured to make a decision. At the end we felt comfortable in making the choice with no second thoughts. You made the sales transaction easy, made us feel confident that you were there to deal with any issues, and we are appreciative of your help. The delivery went smoothly and we are enjoying our tub immensely! So thank you.

Suma, Nishaal and Jean Laperriere

Last year, my husband and I started shopping around for a hot tub. After going to a few stores, we are glad that we found Mermaid Pools and Hot tubs. Chris was very helpful when it came to choosing the right fit for our family. They offer an extensive variety of hot tubs for all budgets. The delivery was fast and their staff was very courteous, and prompt when it came time to install all the little things needed before we could use it. We have been enjoying our hot tub since then and it has been very enjoyable. I have to mention that they have provided exceptional after sales service also. If you want good service, Mermaids is the place to go.

Brad and Marty

I suffer from fibromyalgia,and heard that a spa might help the pain and sleep problems. After looking around the home show's we decided on mermaid. Found a knowledgeable salesperson, who was able to answer all our question's and made himself available when we had more. Thank's Brad! It's been three years and we still love our spa. We love that we can turn down the pressure coming out of the vent's, and I can do some exercises to help ease the pain from the fibromyalgia. Best of all we sleep so much better after using it. I choose to close our spa for the winter. Marty takes care of closing and opening for us, thanks Marty. Thank you to the rest of the team, you have all been very helpful over the years!

Mrs. C Pope

After visiting friends who owned a hot tub, my husband and I were hooked. So this past summer we decided to investigate and we researched different brands and types. This proved to be endless and tiring. I knew basically what we wanted, 4-6 seats and under $7000, some lights and some bubbles. I went to a couple of stores before coming into Mermaid. I actually put a deposit on one tub at one of your competitor's. Most of my research was over the internet and I did read about a few Mermaid pool complaints. Which was why I was hesitant to come in. One day on my way back home, I dropped in quickly. I decided to price compare one last time. This is when I meet Chris Bjornestad. His approach was comfortable and relaxed. His was informative but not pushy, which, for me, was extremely important. He answered all my questions knowledgeably and professionally. He was comfortable when I asked about some poor reviews about Mermaid that I read online. He was honest and upfront. He found a hot tub that met all of my needs and didn't push me to buy a more expensive one, nor did he go on and on about what a "great" deal this is. I knew I was getting a good price, and I didn't need to be reminded every other sentence in our conversation about it. It was because of Chris' easy going personality and friendly face that I purchased my tub from Mermaid... well that and the price Chris gave me. :) Now, I still need to have the product delivered as we were waiting for our deck to be completed. Crossing my fingers I should have it next week. Just in time for hot tub season!!! Thanks for the wonderful experience,

Julie Burns

Please forward this feedback to whom it may concern. I am writing to you to give feedback on the purchase service we were provided from Bob Fedorchuk at Mermaid pools. Considering the cost of this purchase and being first time hot tub buyers, you can imagine the many questions we had managed to come up with before even deciding to purchase! Bob was more than happy to answer any questions we could come up with! We made several visits to the store to ask questions and still, Bob was more than happy to see us each and every time and answer any questions! Additionally, he provided a contact for the electrical work that is used by Mermaid pools which was a great contact!

He also made sure our appointment with the electrician was being respected as well as the delivery appointment of the hot tub by following up with those involved. At no times did we feel pressure in buying but felt confident buying from Bob was the right decision and would do so again in a heart beat! He sold us on the fact of providing all the features and benefits of the hot tub we were looking for and made us feel at ease about owning a hot tub. We truly appreciate his personality, his way in making us feel like an important customer and remaining the same even post sale. Thank you Bob for caring! :) Best regards,

Alain and Renee

your pool & hot tub experts

Mermaid has been selling swimming pools and hot tubs in the national capital region for over 50 years. During those five decades we've installed over 40,000 pools and hot tubs – beautiful pools and hot tubs that give our clients countless hours of fun and relaxation. 

Plus we provide swimming pool and hot tub service and repair to ensure our customers continue to enjoy their investment.  We are one of Ottawa’s largest sources for pool and hot tub accessories and supplies including a wide range of pool liners and pool and spa covers.

If you’re looking for Ottawa swimming pool and hot tub experts, you have come to the right place.

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1867 Merivale Road, 
Ottawa, Ontario, K2G 1E3
Tel: 613-714-SWIM (7946)

2012 Tenth Line Road, 
Orleans, Ontario, K4A 4X4
Tel: 613-714-SWIM (7946)

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