We will not be greeting customers at the door for service bookings, so please ensure access to the backyard is available on your service date.
We ask that all equipment, supplies and necessities are placed outside by the pool so that the technician has everything they need to complete the service.
Customers must stay out of the backyard while our technician(s) are preforming your service request.
If a customer is required to approve any additional requirements to the service call or answer a question a technician may have, the technician will call from a cell phone from the backyard. Technicians have been instructed to not address customers and to follow social distancing and zero contact rules.
In the event of any such additions, customers will be required to pay any balance through our online invoice payment system by credit card.
We thank all of you for your co-operation, and be safe and healthy during this difficult time!
Mermaid has been selling swimming pools and hot tubs in the national capital region for over 55 years. During those five decades we've installed over 40,000 pools and hot tubs – beautiful pools and hot tubs that give our clients countless hours of fun and relaxation.
Plus we provide swimming pool and hot tub service and repair to ensure our customers continue to enjoy their investment. We are one of Ottawa’s largest sources for pool and hot tub accessories and supplies including a wide range of pool liners and pool and spa covers.
If you’re looking for Ottawa swimming pool and hot tub experts, you have come to the right place.