Response to recent outbreak - Ottawa, Ontario

Response to recent outbreak
March 13/2020

To our valued Mermaid customers,

We care deeply about the health and safety of our customers and our employees. That is why we want to share the steps we are taking at our 3 retail outlets in Ottawa.

We are closely monitoring the current situation with COVID-19 (the coronavirus) and are committed to taking appropriate steps to navigate this challenging time.

Our Retail Locations
When you visit one of our stores to have your water tested, inquire about new projects for your backyard or stocking up on maintenance products, Mermaid strives to provide a welcoming and safe environment.

Please know that cleanliness and sanitization are a top priority at Mermaid. However, due to the current situation, we are increasing and adding to our current supply of cleaning and sanitizing materials to ensure our employees can clean and disinfect store surfaces even more thoroughly throughout the course of the day.

Our Employees
As with much of the advice you have seen from the Centers for Disease Control (CDC), health Canada and the World Health Organization (WHO), we recommend everyone be conscious of this potential health risk and follow official preventative recommendations. We believe the CDC’s website is the best destination for that advice.

In accordance with the CDC’s protocol, we are asking all employees displaying any symptoms to avoid coming to work for a period of 14 days. This same guidance is in place for those who live in a household with members who have visited, or who have themselves visited, China, Iran, Italy, or South Korea.

Our Customers
We kindly request that if you are not feeling well, please reschedule your visit for when you are feeling better for the safety of our team and other customers. Wea re also happy to help by phone with any questions or through our online text portal. We are currently implementing in home water testing and chemical delivery for the Ottawa region for spas and hope to roll out similar services for pool season should the need exist. We will try to keep you posted.

Thank you from everyone at Mermaid Pools. We value your business and the trust you place in all of us. 


More online client services than any other Pool/Spa Dealer

Discover Now