In my line of business I deal with many different companies in person and mostly over the phone but never have I dealt with someone like this, I feel that this level of customer service should not go unnoticed
Détails
Peter,
On the week of July 4th I had been asked by an associate of mine to find and purchase both a slide and diving board for a pool, as he did not have the time and needed to get this expedited fairly quickly. While calling every pool and spa store in the area I soon came to find out that these are item's that are not readily available for liability reasons. In the past 2 year's I have purchased a salt water system and a new pool cleaner for my own pool from your store and have always been very pleased with the level of service and knowledge your employee's have. When calling recently for the board and slide I dealt with a girl named Rebekah Osio Vanden, she was extremely polite and helpful. Over the course of a few phone call's she was able to find what I was looking for, and when she said she would phone me back she did so. As luck had it you people had the item's in stock and when I came to your store to pick them up I met Rebekah and was greeted with a smile, something not seen in other stores. In my line of business I deal with many different companies in person and mostly over the phone but never have I dealt with someone like this, I feel that this level of customer service should not go unnoticed and I am sure that this comes natural to her. Once again I would like to thank her and the store for helping me out.
Sincerely
Dana Budau
We are so happy with our pool. It is the best purchase ever. I wanted to thank-you for your time that day when Andrew & I came in for a few hours to discuss purchasing a pool.
Détails
Hi Bob,
This email is long over due. The summer is going by so fast for us & we are so enjoying ourselves, especially because of our new pool, which is why I wanted to contact you. We are so happy with our pool. It is the best purchase ever. I wanted to thank-you for your time that day when Andrew & I came in for a few hours to discuss purchasing a pool. You were very patient & had all the answers we were looking for. It was also good of you to put my husband at ease, as you might remember he was quite hesitant to purchase the pool.
All the phone calls you made for us to service, all the phone calls you returned to us promptly, all the little extra's you did to help get our pool installed in time for the hot weather was aprreciated more than you know. Your contacts for the heater & the electrical & the water were so helpful, and it was a pleasure dealings with all those guys.
Don't think you won't hear from me again, I will most likely be calling you in the fall to go over the proper way to close the pool down for the winter. ;-)
Again, thank-you, and please pass this along to your boss or who ever would aprreciate knowing they have a terrific employee.
Take Good Care,
Krista
FermerEncore merci vous êtes vraiment gentils!!!
Détails
Chère Monsieurs de l'équipe Mermaid,
Notre famille vous remercie infiniment pour la magnifique piscine que vous nous avez construite!!!! Nous allons vraiment, vraiment et vraiment en profiter!!! Vous avez faite la piscine la plus belle du monde !!!!!!
Encore merci vous êtes vraiment gentils!!!
Nous vous souhaitons une bonne fin d'été et merci beaucoup!!!!
De: La Famille Gendron
FermerKen's unselfish attitude, and his precious advice respecting any potential issues of contention during the installation, ensured a positive conclusion to this project.
Détails
I would like to thank Mr. Ken Laird for the assistance he has provided me following the purchase of a hot-tub and an on-ground pool from your Merivale store. Ken's unselfish attitude, and his precious advice respecting any potential issues of contention during the installation, ensured a positive conclusion to this project.
Yours sincerely,
Michel Richer
FermerAlain was really concerned and wanted to make sure they were all safe before starting his work. It was really sweet. I wouldn't have expected that kind of care
DétailsHi Dave,
Nice chatting with you this morning. I wanted to tell you what your installers did:
When they started to bring their machinery and equipment down the side of the house into the back yard, Alain and a worker noticed these baby bunnies jumping out of the ground all over the place. So, they got me and I said I would catch them. But as I was getting a box, they went running around the yard catching them all. Alain was really concerned and wanted to make sure they were all safe before starting his work. It was really sweet. I wouldn't have expected that kind of care!
Just wanted to show you the pics of the bunnies and let you know how impressed I was with your installers on this matter. :)
Andrea Plante
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Communication between the customer and the service team is important and you very clearly get this.
DétailsMyrtle,
You are an asset to Mermaid. I appreciate your efforts. Also I was impressed with the fact that you got back to me on a consistent basis letting me know what the situation was. Communication between the customer and the service team is important and you very clearly get this. Kudos to you! Service is the reason why customers keep coming back.
Thanks for your assistance
FermerI would recommend to others that Mermaid is a great place to go to, to get a nice pool and quality service.
DétailsWe were extremely pleased with the services and installation we received from Mermaid. Specifically we would like to thank the installers (Mark and company) for their fast, efficient, and courteous service during the installation phase. They were very pleasant and helpful when it came to our concerns and questions during the installation.
I would recommend to others that Mermaid is a great place to go to, to get a nice pool and quality service.
FermerRight from the beginning, we felt that we were in good hands with them and their work in our backyard is now proof of their professionalism and competency.
DétailsSandra and I would like to extend our thanks to Marc and Joe for their impressive work during the installation of our pool.
This is our first in ground pool and we had several concerns about the process involved. Your team, especially Marc and Joe made it extremely easy to understand. They were always receptive to our numerous questions as the construction was progressing. They made themselves available even after long hours under the sun. They were patient and always willing to provide information about the different steps of the construction. Our concerns were put to rest at the end of each day because of their work ethics as a team.
Right from the beginning, we felt that we were in good hands with them and their work in our backyard is now proof of their professionalism and competency.
I was lucky enough to witness each step of the construction and I feel confident about our selection and the installation completed by your team.
Great job and thank you for making this experience so easy.
FermerI am completely happy with the result, and you can be sure that I will tell anyone who asks that your company stands behind its product and delivers fully on its warranty obligations.
DétailsWhile I hope not to need servicing on the tub in the near future, you can rest assured that I will call you again in the event of a problem
DétailsNever have I experienced such personal service. It has been truly appreciated, and the pool is better than expected. All of the equipment that was installed is of the highest quality, and in my opinion, worth every penny
DétailsDear Mr. John Jenkins,
We would like to take this opportunity to thank you for the incredible service we received from Mermaid Pools, when we had our in-ground pool installed this June. Right from the first meeting with Dave McNaughton in March, I was impressed with how well ALL of my questions were answered, and how open the communication was, both by phone and email.
After signing the contract, the examples of how organized a company you are were more than apparent. First, Madeleine called to let us know what we needed to have ready for the dig to take place. Next, we received a detailed list of how the installation would unfold. Then, we met with André for the spraying of the pool outline. We coundn't have asked for a better group of installers - André, Stu, Réjean, and Jules were so incredibly professional, pleasant and easy to talk to. Any questions we had were answered throughout the entire installation. They all worked so hard during the installation - each of them had their own job to do, and knew exactly what to do - and the work they did was so well done! The duotang with all of the manuals included was another added touch that was very much appreciated. The final letter indicating that our pool had been completed was the icing on the cake!
Never have I experienced such personal service. It has been truly appreciated, and the pool is better than expected. All of the equipment that was installed is of the highest quality, and in my opinion, worth every penny.
Thank you so much for providing us with such a positive experience, our backyard will forever be "the place to be". I have recommended Mermaid Pools to all who have asked, and will continue to sing Mermaid Pool's praises to everyone I meet.
Thank you again for installing our pool, and if you need to use us as a reference, we would be more than happy to oblige.
Thank you, thank you, thank you - we couldn't be happier!
FermerI would like to say that the 2 people who came to look into my problem were very professional and helpful. You are very lucky to have such nice and caring employees
DétailsIt’s good in this day and age to see a company stand behind their product – thanks!
Détails
Background: Mermaid installed our inground pool back in the early 1990s and has serviced it regularly over the years. Last Fall (2010), we had a new liner installed at the end of the season. Over the winter, the liner failed (we lost most of the water). We sent a letter asking for this matter to be taken care on a priority basis as soon as the weather permitted in the Spring 2011.
Myrtle,
I would like to thank you for your very prompt attention to our concerns re our pool liner.
Denis,
Right from the beginning we knew you were someone we could trust to get the job done well and promptly. I just wanted to let you how pleased we were with the service you provided. You are such a nice person to deal with and so knowledgeable in your trade. You are a definite asset to Mermaid and should be commended for your dedication to the job.
Mermaid Management: It’s good in this day and age to see a company stand behind their product – thanks! You can count on our continued patronage.
Sincerely,
John and Diane Fitton
Nepean, Ontario
FermerLast April, your company installed a new liner in my backyard pool, which I may add is beautiful.
Détails
Last April, your company installed a new liner in my backyard pool, which I may add is beautiful.
I want more to acknowledge the cooperation and professionalism of Myrtle Meyers and her work crew for a job done well.
Regards,
A. Miller
Fermer